We use a lot of 3rd party service providers. Following the Volkis mantra of “stick to what you love doing”, we don’t want to reinvent the wheel for everything we do. Hence, we rely on others to do what they love, so that we can focus on what we love. Here is a list of our 3rd party providers and their purpose:
| Software | Department | Used for |
|---|---|---|
| Microsoft Office 365 | All | Email, authentication provider |
| Microsoft SharePoint | Service delivery | Storing project data |
| Microsoft Teams | All | Video conferencing |
| Slack | All | Communication, chat, ChatOps |
| Trello | All | Tracking tasks & projects |
| Qwilr | Sales | Creating and distributing proposals |
| Pipedrive | Sales | Customer resource manager, contact tracking |
| Amazon AWS | Operations | Hosting infrastructure, sending SMSs & emails |
| CloudFlare | Operations | DNS, proxy, WAF |
| GitLab | Operations | Code repo, hosting this Handbook |
| Algolia | Operations | Search function for the Handbook |
| Zapier | Operations | Automation for multiple processes |
| Typeform | All | Forms and surveys including customer feedback |
| Marketing | Social media | |
| Marketing | Social media | |
| Xero | Finance | Finance, invoicing, payroll |